News & Updates01

First impressions are lasting ones

First Impressions are lasting ones Customers form instant impressions from the moment they walk in. A messy and disorganized business can leave a bad impression. If you are a food establishment, the cleanliness of your location is the primary way in which your customer makes their impression. Even if they can’t see the kitchen, a …

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Get some customer service standards

Virtually any business that offers a service is subject to Customer Service standards. Regardless of the position or industry, here’s what every member of your team should know — the importance of: Greeting customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease Seating guests, taking orders, making …

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Complaints are not always a bad thing

Complaints can be scary, but dissatisfied customers can be a golden opportunity to grow and get it right the second time around. If you deal with a person’s concerns respectfully and helpfully, your effort and consideration will almost always be appreciated, and former “complainers” will walk away feeling happy and valued. Depending on the nature …

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Daniella Fairbairn Releases Her Customer Service Book On Audio

New York, NY – Author, speaker, and coach Daniella Fairbairn recently released an audio version of her first book, Insanely Great Customer Service: Going Beyond Ordinary Service To Unleash Fiercely Loyal Customer Relationships. Insanely Great Customer Service is a primer geared toward small business owners on giving the best service possible. With information about customer experiences being so …

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Small Businesses: Why Should Your Customers Choose You?

The Secret To Getting A Competitive Edge in Business Is Not What You Think It Is New York, NY – Insanely Great Customer Service: Going Beyond Ordinary Service To Unleash Fiercely Loyal Customer Relationships, by Daniella Fairbairn, is a pull-no-punches look at what really gives small business a competitive edge in today’s hyper-saturated market. Hint: it’s …

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5 Simple Productivity Tips and Tools

In today’s busy world, the daily task of staying productive is becoming more important than ever. Staying on top of everything you need to do seems to become more of a challenge as each week passes. Thankfully, you can take control of your work and time with a few small changes that produce a hugedifference in …

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Your Passion + Your Dreams = Your Reality

Aren’t your greatest memories filled with passionate feelings? It could have been joy, love, pride, or even sadness, but the one thing in common with all of these emotions is passion. Passion intensifies your total experience and inspires you to make your dreams a reality. Who wants to just exist without living? With passion, you …

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6 Ways To Leverage The Power of Positive Communication

1.  Show Appreciation Prior to getting to the meat of your conversation, be sure to express your gratitude for the individual’s time. Also, compliment or recognize any positive contribution s/he makes. Appreciation and praise can go a long way towards building good rapport. 2.  Connect Connect on a personal level, if possible. Look for places …

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