About

If you have even the slightest inkling that your business could be doing better, it could. The thing is, you’ve got to do something about it. Working with Daniella showed me where I was holding myself back. Where I was working harder-not-smarter. And where I wasn’t putting my people first. When I made the changes she recommended, my business went to the next level, within 3 months! No longer a small fish in the big pond, I’m now a bigger fish in a smaller pond. As I continue working with Daniella, I can’t wait to see where it goes from here! There are a lot of business coaches out there. I chose Daniella because she’s honest, she doesn’t sugar coat problems but she takes a win-win approach that gets results.

Three’s my lucky number. It turns out, in business too. My first two failed, big, and I was determined to never repeat those mistakes. But being a human, being a creature of habit, I was anxious about self-sabotage. Then I met Daniella. She helped me deconstruct, and I mean totally rip apart, my approach, my business model, my team-building, my customer service, and even my branding. Then, she helped me put it back together in a way that made #3 the charm. Daniella knows her stuff and I highly recommend her!

The day that Daniella handed me a copy of “Insanely Great Customer Service” was the day that my business took off. Well, the book led to coaching, and the coaching led to results that have been nothing less than extraordinary. I don’t even know where I would be today because I was doing it all wrong. My first job was in customer service for a phone company and I was taught to get them off the phone as fast as possible. Horrible, right, but it stuck! So imagine my surprise when that attitude lost me customers when I went into business. Friends, customer service is everything. Daniella will open your eyes and your hearts too, to putting them first.

I read a quote once, “there’s a lot you know, a lot you don’t know, a lot you know you don’t know, and a lot you don’t even know you don’t know.” Word! Daniella brought to light the things about the business I didn’t even know I had to know, like branding. Together we took a mom-and-pop retail business and created an online powerhouse. 

Thank you, Daniella!

Daniella is amazing!! She helped me understand “how” investing in the right people will make a difference in my company. Daniella helped me through the recruiting process and then with team-building strategies. Most of all Daniella helped me become a better boss. I can’t even imagine being where I am today without her guidance. Now I have a team that’s 100% in it to win it and it shows! Thank you, Daniella! 

As a new entrepreneur, I was in search of a business to help me navigate this new world of customer satisfaction. Since its inception, Daniella has assisted me in implementing policies and procedures that ensure customer acknowledgment and appreciation. Her accessibility and a keen sense of detail speak to her uncanny ability to tailor systems that are unique to you. Trust me, I have the Customer Service Architect on speed dial and so should you!