Get some customer service standards

Virtually any business that offers a service is subject to Customer Service standards.

Regardless of the position or industry, here’s what every member of your team should know — the importance of:

  • Greeting customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
  • Seating guests, taking orders, making suggestions on orders
  • Advising customers on use and care of merchandise, and providing advice on specialized products or services
  • Providing estimates or quotes, credit terms, trade-in allowances, warranties and delivery dates
  • Organizing merchandise for purchase, rental or lease
  • Preparing sales, rental or leasing contracts and accept cash, check, credit card or automatic debit payment
  • Assisting in display of merchandise
  • Maintaining sales records for inventory control
  • Upholding a clean and healthy environment
  • Operating computerized inventory record keeping and re-ordering systems
  • Conducting sales transactions through Internet-based electronic commerce.

There are many things you can do in order to ensure the best customer service possible. Knowing some of the basics of customer service is a good place to start.

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