Virtually any business that offers a service is subject to Customer Service standards.
Regardless of the position or industry, here’s what every member of your team should know — the importance of:
- Greeting customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
- Seating guests, taking orders, making suggestions on orders
- Advising customers on use and care of merchandise, and providing advice on specialized products or services
- Providing estimates or quotes, credit terms, trade-in allowances, warranties and delivery dates
- Organizing merchandise for purchase, rental or lease
- Preparing sales, rental or leasing contracts and accept cash, check, credit card or automatic debit payment
- Assisting in display of merchandise
- Maintaining sales records for inventory control
- Upholding a clean and healthy environment
- Operating computerized inventory record keeping and re-ordering systems
- Conducting sales transactions through Internet-based electronic commerce.
There are many things you can do in order to ensure the best customer service possible. Knowing some of the basics of customer service is a good place to start.