Regardless of what you do in life, at some point, you will have had to offer a customer service of some form. If you haven’t had to offer it, you will have at some point been a customer.
Customer service expectations are high.
Even the smaller companies need to maintain a high quality of customer service if they want to keep their business going. Nothing destroys a business faster than a bad customer experience.
Customer surveys are conducted often to ensure their customers are satisfied. Mystery shoppers enter your business and will judge it for the customer service, among other things.
Customers have voiced their opinions on what they feel is not good customer service:
- Lack of smiles or a pleasant demeanor. A monotone or scowl on the face can really put your customers off.
- Lack of gratitude for their patronage.
- Uninformed staff.
A few simple facts to consider; if you do not feel welcome or appreciated in a place of business, chances are you will not return and you will not suggest this location to others.
Keep in mind, the service you would want is what your customer deserves.